Campaign Details
Component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Defect Description
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Consequence / Hazard
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
Proposed Solution
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
🚀 Latest Alerts for this Model
🚗 Affected Vehicles32
All the models below were recalled for this exact same problem.